Dynamic Routes: Difference between revisions
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==Where can I get more information?== | ==Where can I get more information?== | ||
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* [Reference documentation] | * [[Reference documentation]] | ||
* [Licence] | * [[Licence]] | ||
* [FAQ] | * [[FAQ]] | ||
Revision as of 19:35, 10 June 2016
What is it?
Dynamic Routes is a Freepbx module. Freepbx is a GUI which allows administrators to configure the Asterisk communications platform without writing Asterisk dial plan code or configuration files. Dynamic Routes adds to the Freepbx functionality, by configuration of call routing based on the result of a lookup.
Originally Dynamic Routes allowed lookups only to a MySQL database. In the latest version there are many more lookup methods. However the principle is still the same: to allow data dependent call routing.
What could I use it for?
The potential uses are many. Here are some examples:
- screen calls to a support hotline according to agreed support methods and service levels
- route calls to a dedicated agent or queue by customer category or importance
- play different announcements to different callers
- basically anything where you want the call to go to a different destination depending on some known data (like the Caller id) or data input by the customer using DTMF keypad (like contract id)
How do I get it?
The code for the project is hosted on github. Please see: Dynamic Route source code repository
Freepbx 13 support
This version has been rewritten to comply with the Freepbx 13 framework. Any new features are added to this version.
Freepbx 11 and 12 support
This version will continue to be supported in the case of bug fixes or security issues, but no new enhancements will be made.