Dynamic Routes Example configuration: Difference between revisions
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== | ==Set the queue priority of callers, allowing "top" customers to receive a faster answer== | ||
In this example priority callers will be identified by their phone number | ===Use case=== | ||
Your customer help line has a single queue for calls. However, your customer database allows to identify the importance of customers. You would like to give a better level of service to some customers, so that their calls are answered on a priority basis. In this example priority callers will be identified by their phone number and the lookup provides the priority. | |||
===Database Table=== | |||
{| class="wikitable" | {| class="wikitable" | ||
|- | |- | ||
! | ! callerid | ||
! | ! priority | ||
|- | |- | ||
| 12345678 | | 12345678 | ||
| Line 19: | Line 23: | ||
The dynamic routing module does not actually create the database, table, user to access the database or grant permissions. These are assumed to existing already. If you need help setting up please follow this example. | The dynamic routing module does not actually create the database, table, user to access the database or grant permissions. These are assumed to existing already. If you need help setting up please follow this example. | ||
Setup a dynamic route in Freepbx (Menu Applications -> Dynamic Routes) with the following details: | [[xxxx]] | ||
===Setup Instructions=== | |||
1. It is assumed you already have a queue called | |||
1. Setup a dynamic route in Freepbx (Menu Applications -> Dynamic Routes) with the following details: | |||
It is always advisable to define a default destination. This will be used if the lookup fails or returns and unknown result. If you don't define a default destination the default behaviour is to disconnect the call. | It is always advisable to define a default destination. This will be used if the lookup fails or returns and unknown result. If you don't define a default destination the default behaviour is to disconnect the call. | ||
Here is a screen shot of the configurations: | Here is a screen shot of the configurations: | ||
Revision as of 08:56, 13 June 2016
Set the queue priority of callers, allowing "top" customers to receive a faster answer
Use case
Your customer help line has a single queue for calls. However, your customer database allows to identify the importance of customers. You would like to give a better level of service to some customers, so that their calls are answered on a priority basis. In this example priority callers will be identified by their phone number and the lookup provides the priority.
Database Table
| callerid | priority |
|---|---|
| 12345678 | normal |
| 23456789 | normal |
| 34567890 | top |
The dynamic routing module does not actually create the database, table, user to access the database or grant permissions. These are assumed to existing already. If you need help setting up please follow this example. xxxx
Setup Instructions
1. It is assumed you already have a queue called
1. Setup a dynamic route in Freepbx (Menu Applications -> Dynamic Routes) with the following details:
It is always advisable to define a default destination. This will be used if the lookup fails or returns and unknown result. If you don't define a default destination the default behaviour is to disconnect the call.
Here is a screen shot of the configurations: